Frequently Asked Question

Q. How can I place an order?

  • In order to place an order, you will be required to:
  • Sign in to your online account
  • Shop for the items you want
  • Add the items to your Shopping Bag
  • Proceed to checkout
  • Enter billing and shipping information
  • Provide payment information
  • Review and submit your order
  • Check your order status

Q. Can I cancel my order?

A. Unfortunately we are unable to cancel an order once it has been placed. We do our best to ensure fast delivery and it would be advisable to check your order before placing it.

Q. What if the shoes I have ordered are out of stock?

A. You may email us directly at and we will contact you if additional stocks are made available.

Q. Can I exchange if the shoes do not fit?

A. Yes, please refer to Terms and Condition under Refund policy.

Q. Are your prices in Singapore Dollars (SGD)?

A. All pricing is in Singapore Dollars.

Q. Do your prices include GST?

A. All prices include GST.

Q. What payment types/modes do you accept?

  • Credit Cards (Visa, Mastercard)
  • Paypal

Q. Is it safe to use my credit card on your web-site?

A. Yes it is safe as our website payments go through paypal and it uses SSL technology to keep your information safe.

Q. How will I know whether my transaction is successful?

A. You will receive an email confirmation stating the order ID number. If you did not receive any confirmation email, try placing your order again. Alternatively, email to confirm your order.

Q. Do you ship internationally?

A. Sorry, we are currently only shipping within Singapore.  For overseas customer, kindly email your purchase query to, we would contact you via email on your purchase. 

Q. What is the mode of delivery?

A. We offer local delivery via Singpost Registered Article (~ 1-3 working days ) or our designated delivery agent.  

Q. Can I provide feedback about my shoes?

A. We value your feedback. You can give us your feedback at

Q. Where can I get help if I need it?

A. Via email at

Q. Where can I find outlets to view your shoes ?

A. Our Frank Williams men shoes can be found at most major departmental stores like
 BHG - Bishan L1 and Bugis 
 Tangs - Vivocity
 Isetan - NEX and Tampines Mall
 Metro - Causeway Point and Paragon
 OG - Albert and People's Park